We have highly knowledgeable team members ready to answer any questions you may have, whether its about rubber tracks, teeth, undercarriage or shop supplies we are ready to help with any of your heavy equipment or website needs.
What happens when my order is submitted? Soon as you submit your order it is immediately reviewed by our team. We check to see if there are any additional promotions or discounts that can be applied to your order and make any adjustments possible. Next we give you a call to confirm all the details and answer any questions you may have. Once verified we send you a secure link via text or email, this added level of security ensures your payment information remains completely confidential. After the payment has been confirmed your parts will ship out and tracking information will be sent to the email address on file.
Why haven't I been contacted about the order I placed? Orders placed Mon-Fri by 3pm will be shipped out the same day. If your order was placed during the week but it's after 5pm you will be contacted the following business day. Orders placed on Weekends or on holidays will also be reviewed on the next business day.
What if I already have a net 30 account with WPI? Existing WPI customers will need to create a wpiparts.com online account and contact customer service to get their information updated. Once their online account has been verified they will be able to place orders and provide PO numbers through the portal.
What if I want to have net 30 terms with WPI? If you would like to get apply for a net 30 account, email partsonline@wpi.com. Please provide the company name as well as a primary contact to reach out to and let us know you would like to apply for terms. One of our team members will promptly contact you to help get an account established.
Are online promotions available on items I purchased in store? When you order parts through wpiparts.com you get access to additional discounts and promotions that are not available in store. Only items ordered online qualify for promotional discounts.
What brands of heavy equipment parts do you carry?
We supply OEM and aftermarket parts for Komatsu, Caterpillar, John Deere, Kubota, Bobcat, Case, Hitachi and other major equipment manufacturers.
Do you offer rubber tracks for skid steers?
Yes. We carry replacement rubber tracks for a wide range of compact track loaders and skid steers.
How can I find my part number?
Use our online search tools or contact our parts specialists with your machine model and serial number.
Do you ship outside Texas?
Yes. We provide nationwide shipping for most products.